Return & Refund Policy
Website: www.pathxsolutions.com
Operating in Toronto, Ontario, Canada
At PathX Solutions, we want our customers to feel confident in their purchase or rental. This Return & Refund Policy explains our return requirements, rental exit terms, restocking and shipping fees, refunds, exchanges, and order cancellations.
1. Starting a Return
To start a return, contact us at sales@pathxsolutions.com for a Return Authorization (RA) number.
The RA number must be included on the package. After cleaning and wrapping the item, email us a photo of the ready-to-ship skid.
We will confirm the pickup date and time for shipping based on availability. PathX Solutions will provide the shipping label.
2. Return Eligibility
For rental contracts (36-month and 24-month contracts) and purchased PathX Solutions products, items must be clean, undamaged, skidded, and wrapped by the client to be eligible for a return.
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 2 days of receiving the shipment.
We may request photo evidence to properly assess the issue. Once verified, we will offer a replacement of the damaged or defective item(s).
Please note that our policy is to replace damaged or defective goods. Refunds are not offered in lieu of replacement.
4. Restocking & Shipping Fees
Rental Contracts — 36-Month or 24-Month
You have a 90-day period to exit the contract if needed. Regardless of how far into the 90-day period the client uses the product, the client will be charged for the full 90 days.
Since the first and last months are paid upfront, the client will only be required to pay for one additional month.
The 90-day payment covers any applicable restocking and return shipping fees.
There are no hidden credit card fees.
Purchases
You can return your purchased PXLR system within 60 days if you are not satisfied.
Restocking and shipping fees apply.
The restocking and shipping fees are equal to two months' rent, based on the corresponding rental agreement.
Return Pricing
PXLR-1000: $2,750.00
PXLR-2000: $3,650.00
PXLR-3000: $4,500.00
5. Refund Process
Once we receive and inspect the returned item, we will notify you by email about the approval or rejection of your refund.
If approved, the refund will be processed and credited to your original payment method within 5 business days.
For rentals, the first, second, and last month's rental fees are non-refundable.
For purchases, applicable restocking and shipping fees will be deducted from your total before the refund is issued.
6. Exchanges
If you receive a damaged or defective item and require an exchange, please contact us within 2 days of receiving the shipment.
We will promptly arrange for a replacement once the issue has been verified.
7. Order Cancellation
If you wish to cancel your order before it has been shipped, please contact us immediately.
We will do our best to accommodate your request. However, cancellations may not be possible once the order has been processed and shipped.
8. Contact Us
If you have any questions, concerns, or inquiries regarding our Return & Refund Policy, please contact us at:
PathX Solutions
Toronto, Ontario
Canada
Email: sales@pathxsolutions.com